FAQ
Answers.
Everything you need to know about our formulas, shipping, returns and account — in one place.
/
Shipping
We offer standard (5-7 business days), express (2-3 business days) and overnight shipping. Free standard shipping kicks in at $75. Every order is tracked end-to-end.
Once your order ships, you'll receive a tracking number by email and SMS. Follow it on our site or directly with the carrier — we also push status updates at each milestone.
Yes. We ship to 30+ countries across Europe, North America and Asia. Duties and import taxes are calculated at checkout so there are no surprises on delivery.
/
Returns
Returns are accepted within 30 days of delivery. Items must be unopened and in original packaging. Refunds process in 5-10 business days. Free return shipping on defective items.
We issue the refund within 2 business days of receiving your return. Your bank may take an additional 3-7 days to post it back to your account.
/
Products
Yes — every batch is tested independently for purity and potency. Certificates of analysis are available on request. We also publish batch numbers on packaging for traceability.
No proprietary blends. Every active ingredient is listed with its exact dose on the label. No artificial colours, no hidden fillers — what you see is what you get.
Each product page lists its full allergen profile. Most of our range is dairy-free, gluten-free and soy-free. Our vegan line is also labelled clearly.
/
Account
Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. All payments processed with industry-standard SSL encryption.
Yes — every product supports subscribe-and-save. Pick a delivery frequency at checkout and save 15% on every order. Pause or cancel any time from your account.
Log in, head to your dashboard and open Profile. You can update contact details, password, addresses and notification preferences in a few clicks.
Still stuck?
Ask us directly.
Our team answers questions on formulation, orders and shipping — usually within a few hours.